Dear Customer!
We work hard to provide you with the most rewarding experience while you discover information, assess, and purchase our online classes, video-tutorials and training courses. When you buy a training course on this website, you unconditionally agree to our terms and conditions mentioned below.

Payment Confirmation

You will receive an email with the UAE VAT compliant invoice for your purchase. Please ensure that you include all company’s details such as full company’s name, Tax Registration Number (TRN) and full company’s address, if you are purchasing any of our amazing products on behalf of your company. You will receive an email with access details to the content you purchased. We aim that you receive those emails immediately, however, it make take from 24 up to 48 hours.

Refund and Cancellation Policy

All refunds will be done only through the Original Mode of Payment. For Webinars and Live Classes: Customer can withdraw/cancel participation to a live Webinar or Live Class by notifying us at least two weeks prior to the official start date of a Live Class/Webinar. In this case, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30 days for the refund transfer to be completed. When we are notified less then two weeks before the event, or event takes place in less than two weeks after your registration, we will allow you (only with our written approval) to transfer your registration to another person. No persons will be admitted to our Webinars/Live Classes without our written approval (please understand us, this is reporting/banking issue).

If the attendee fails to cancel his/her registration to the event within 48 hours or if he/she fails to attend the Live Course/Webinar, refund claims will not be entertained. In such cases, requests for access to the recording will be accepted after the webinar has occurred (as a general rule, the recording is available the next day and for 30 days after the webinar has concluded). Also, if the attendees wish to avail a different webinar that has the same price tag at a future date and time, they are welcome to do so with our written approval.

Note: we will not be liable for any penalties or other expenditure incurred due to the cancellation (there may be bank charges, transfer fees etc.)
 

Full Refund

• We reserve the right to cancel or reschedule any live Webinar/Live Class due to insufficient registrations, instructor illness, or force-majeure events (like floods, earthquakes, political instability, etc.). In such circumstances the attendees will be notified 24 hours prior to the scheduled start time of the Webinar/Live Class or any other event.

• Upon such cancellation, registered attendees will get am option to choose FULL REFUND of the amount paid for any webinar/training or to attend another one of our amazing events.

Note: All refunds will be processed within 30 working days of receipt of the written refund request.